Refund policy

Refund and Return Policy

At quadhours,we strive to provide you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, our refund and return policy is here to assist you.

Eligibility for Returns

  • Items must be returned within 7 days of the delivery date.

  • The product must be unused, in its original condition, and in the original packaging, including any tags or labels.

  • Certain items, such as custom-made or personalized products, are non-refundable and cannot be returned unless they are defective or damaged.

  • Sale items are final and cannot be returned or refunded unless they arrive defective.

How to Initiate a Return

  1. Contact our customer support team at quadhours.offical@gmail.com or 03345223994 to request a return authorization.

  2. Provide your order number and reason for the return.

  3. Once approved, you will receive instructions on where to send your item.

Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days and automatically applied to your original method of payment.

  • Shipping fees (if any) are non-refundable.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, contact us at quadhours.offical@gmail.com.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost.

Non-Returnable Items

  • Gift cards

  • Earrings or other items that cannot be returned for hygiene reasons

  • Custom or personalized items

Contact Us If you have any questions or need assistance, please reach out to our customer support team:

  • Email: quadhours.offical@gmail.com

  • Phone: 03345223994

We reserve the right to update this policy at any time. Please review it periodically for changes.

Thank you for shopping with quadhours!